We take account security and customer privacy seriously and will never send login credentials, including passwords. If you’re unable to log in, please check:

• You are using the correct registered email address
• Your password has been entered correctly (passwords are case-sensitive)
• Caps Lock is turned off

If the issue continues, click the “Forgotten Password” link on the login page to reset your password. If you still need help, our Customer Service team is happy to assist.

Log into your account and navigate to the Account Information section to update your email address or personal details.

Use the “Forgotten Password” option on the login page, or update your password within your Account Information once logged in.

At present, we do not offer in person collection. All orders are dispatched using trusted courier services.

We work hard to keep all VG and PG products in stock, but high-demand items may sell out.You can select “Notify Me When Back in Stock” on the product page or contact Customer Service for availability updates.

Orders placed before 2:00 PM (Monday–Friday) are typically dispatched the same day. If you wish to cancel, please contact Customer Service immediately with your order number. If the order has already shipped, unopened items may be returned in resellable condition for a refund.

If your order has not yet been dispatched, we’ll do our best to help. Please contact us promptly with your order number and updated details.

Log into your account and visit the Orders section to view your order history.

Enter your discount code during checkout. Please note that only one promotional code can be used per order.

If any items are missing, please contact us within 48 hours of delivery. Claims received outside this timeframe cannot be accepted.

Yes. Unopened and unused items may be returned within 1 4 days of purchase. Please include your order number with the return. Once inspected, we’ll refund the item cost (delivery charges are non-refundable). Opened or used items cannot be returned unless faulty.

Velrox is a performance supplement brand focused on energy, focus and mental performance. Our range combines carefully selected ingredients with scientifically driven formulations designed to support the demands of modern life.

The Velrox range currently includes three targeted formulas:

STIM CAPS
Designed for powerful energy, alertness and performance when you need to switch on.

NOOTROPIC FOCUS
Designed to support concentration, mental clarity and cognitive performance without making energy the main focus.

EXTENDED RELEASE
Designed to provide a more sustained approach to energy and performance across longer periods.

It depends on what you want from your supplement.

Choose Stim Caps if:
You want powerful energy and increased alertness for demanding days, training or periods where you need to perform.

Choose Nootropic Focus if:
Your priority is concentration, productivity, mental clarity and cognitive support.

Choose Extended Release if:
You want energy and focus designed around longer lasting support rather than an immediate boost.

You can also take our Product Quiz to find the formula that best matches your routine.

Stim Caps are our high impact energy formula. They are designed for moments when you need to feel switched on, alert and ready to perform.

They are suited to busy professionals, athletes, shift workers, students, gamers and anyone facing physically or mentally demanding periods.

Nootropic Focus is our cognitive performance formula.

It has been developed to support focus, concentration and mental clarity. It is ideal for work, study, creative tasks, gaming and other situations where sustained mental performance matters.

Extended Release is designed for people who want sustained support across longer periods.

Rather than focusing purely on an immediate hit of energy, the formula is built around a more controlled approach to maintaining alertness and performance throughout your routine.

The biggest difference is how they fit into your day.

Stim Caps are aimed at situations where you want a more immediate and powerful energy focused experience.

Extended Release is designed around longer lasting support for periods where sustained performance is the priority.

Nootropic Focus places greater emphasis on cognitive performance including concentration and mental clarity.

Stim Caps and Extended Release are more focused on energy and alertness alongside performance support.

This depends on the product you are using.

Always follow the directions shown on the product packaging. Products containing caffeine or other stimulating ingredients are generally better suited to earlier parts of the day and should be used with consideration for your individual caffeine tolerance and sleeping routine.

Always follow the recommended serving instructions shown on your Velrox product.

Do not exceed the stated daily dose.

Our formulas have different purposes and some products may contain stimulating ingredients.

Before combining products you should check the ingredient information and recommended daily intake for each formula. Particular care should be taken with your total daily caffeine intake.

If you are unsure which combination is appropriate for you speak with a qualified healthcare professional.

Some Velrox formulas are designed specifically around energy and alertness and may contain caffeine.

Always check the individual product page and label for the complete ingredient list and caffeine information before use.

You should consider your total caffeine intake from all sources including coffee, energy drinks, pre workout products and supplements.

If your Velrox product contains caffeine you may want to reduce other sources of caffeine during the day.

No.

Velrox is designed for performance in everyday life as well as training.

Our products can fit into routines involving work, studying, long shifts, creative projects, gaming, travel and exercise.

This varies depending on the formula and the individual.

Factors including body weight, food intake, caffeine tolerance, metabolism and previous supplement use can all influence how a product feels.

Always use the product according to its recommended instructions rather than increasing the serving.

Follow the usage instructions provided with each individual product.

Your personal caffeine intake and sensitivity should also be considered when using stimulant based supplements regularly.

Velrox supplements are intended for adults.

Always read the product label before use. If you are pregnant, breastfeeding, taking medication, under medical supervision or have concerns about using any ingredient you should speak with a healthcare professional before taking a supplement.

The complete ingredient list and nutritional information can be found on each individual product page and on the product packaging.

We recommend checking this information before purchasing if you have allergies, intolerances or specific dietary requirements.

Velrox is built around targeted formulations rather than a one product fits all approach.

Each formula has a clear purpose across energy, focus and sustained performance allowing you to choose a supplement based on what your day actually demands.

No.

Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.

Velrox products are designed to complement your routine rather than replace the fundamentals.

Store your capsules in a cool and dry place away from direct sunlight and excessive heat.

Keep the bottle securely closed and keep all supplements out of the reach of children.

Take the Velrox Product Quiz.

Answer a few quick questions about your routine, energy demands and performance goals and we will help you discover which Velrox formula fits you best.